1. Feb 20th, 2007

    Verizon: We take usability seriously

    verizon1.png

    Changing the bookmarks on my cell phone’s browser is not an easy affair. Practice makes perfect, but usually I’m too busy filing taxes and visiting the dentist. But, once in a while I bump into a service that’s worth adding to my cell phone.

    Fortunately, Verizon never stop working for you, and implemented a Web site you can use to change your phone’s bookmarks from the comfort of your own Firefox (I heard it also works with Safari). And it couldn’t be any easier.

    1. Login to your VerizonWireless account using your username and password.
    2. Realize it’s not there, hunt for the link that says Mobile Web.
    3. Get redirected to the GetItNow site (aka ‘we never stop billing you’).
    4. Login to GetItNow with your phone number and PIN.
    5. Hunt for the page for changing the Bookmarks/Favorites.
    6. Get redirected to the VZWeb site (no, not the texting site, the VZWeb site).
    7. Login with your phone number and *other* password.
    8. From the page that shows all the useless bookmarks you never use, pick the Custom option.
    9. Add a link.
    10. There is no step 10.

    If everything in life was that simple …

    Posted by Assaf Filed in general

    1. Feb 20th, 2007

      ludo

      It’s a miracle that the service even exists. Think of all the different organization units involved, the endless meetings, the herd of overpriced consultants, the byzantine technology dictated by the upper management after careful checking of the various “magic quadrants”, etc. The wonders of Enterprise software development.

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