Scoble discusses how to change Microsoft. Judging from my trip to Microsoft I don’t see how it would help, and one of his advises sounds like a way to run the company down.
Michael Gartenberg has a great reply. Though I’d like to see someone try honest marketing. If marketing people have to publicly justify their actions (”we concluded you users are stupid so we made that change”) and respond to replies (see how long you can spin those), perhaps they’ll be less inclined to pass on good ideas.
At any rate, I think the systematic problem is not Microsoft at large. The problem is Office. I’ll catch up with this thought when I have more time.